Introduction
If you are experiencing connection errors with ClientPay, please review these common technical checkpoints to identify the cause.
1. Internal Network & Maintenance
Before troubleshooting the software, check for local infrastructure changes:
Maintenance: Is your IT department currently performing maintenance on your internal systems?
Widespread Issues: Are other services or applications in your firm experiencing similar connection drops?
IP Changes: Has your firm’s public or internal IP address changed recently?
2. Server & Environment Configuration
Changes to your server environment can often break the connection to the ClientPay web service:
Server Identity: Have you recently moved or renamed the server where the service is hosted?
Access Control: Do you limit the IP range for incoming communication? If so, verify that you are still allowing the correct range for ClientPay.
Software Upgrades: Did you recently upgrade to a new version of ProLaw or Elite?
Resource Availability: Check the RAM and Disk Space on the server. Intermittent errors are often caused by:
Low RAM: Less than 5% available (regardless of total capacity).
Disk Space: Lack of available space for temporary files or logs.
Still Need Help?
If you have verified the steps above and continue to see errors, please reach out to our team.
Email: [email protected]
Details to Include: Please provide any specific error codes or recent changes made to your server environment.