Contacting Support & Providing Feedback
You can communicate with the ClientPay Team directly within the app using the Send Feedback link at the bottom of the left navigation bar.
Automatic Context: The system automatically identifies your user profile and firm, so you don't have to provide those details manually.
Contact Support: Use this for specific questions or technical issues. This action creates a support ticket, and you will receive a confirmation email.
Product Feedback: Use this to suggest enhancements, report minor bugs, or share ideas directly with our Product Team.
‼️ For Urgent Issues: If you are experiencing a major problem that requires immediate attention, please use the Contact Support option rather than Product Feedback, or call us directly at 1-855-299-0476.