If you experiencing connection errors, here are some things to look at first.
Is your IT department doing any maintenance on your systems right now?
Are any other services in your firm experiencing connection issues?
Did you change your IP address?
Did you move or rename your server?
Do you limit the IP range for incoming communication with your server and, if so, have you verified you are limiting the correct range?
Did you recently upgrade to a new version of ProLaw or Elite?
What is the resource situation on the server the ClientPay web service is installed on? Intermittent errors can be caused by low available RAM (less than 5% available no matter what the total is) and lack of disk space.
If you have questions or need assistance, please email [email protected].